My husband had a class team meeting this evening, and they met at a Starbucks. After the meeting was over, he picked up a toffee nut latte to surprise me with.
When he handed me the toffee nut latte, I knew it was going to hit the spot. I love toffee nut lattes. I'm a toffee nut NUT!
I took a healthy sip...and there was no toffee nut. I swirled the cup around, optimistically thinking that perhaps it just hadn't been mixed in. Another sip.
No toffee nut.
I looked at the receipt...decaf, check. Extra shot, check. Nonfat milk, check. Toffee Nut syrup, check. Paid for, but not included in the drink.
Not knowing what on earth I expected them to do, I went ahead and looked up the phone number of that Starbucks location and called there. I spoke with a lovely young woman named Dana, and explained what had happened.
"I'm not sure what I expect you to do, but I just wanted to tell someone there what happened. It was so...." I trailed off, searching for a word.
"Disappointing?" Dana asked.
"Yes, that's it. Disappointing!" (Because I really do love that toffee nut!)
Dana asked me for my name, promising me a free drink next time I was in that store. I happen to have an errand to run tomorrow in that very neighborhood, so maybe I'll be able to take her up on the offer then.
A free drink for a thirty-cent shot of syrup that went missing. Now that, my friends, is outstanding customer service.
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